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公共服务体验新视角(英)

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公共服务体验新视角(英)
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When it comes to publicPrivate sector companies often deliver experiences so seamless thattheyte part of the fabric of our lives.They seem to happen withoutservice experiences,us even thinking about them.Our packages show up at the door.Ourentertainment recommendations are always binge-worthy.Our lattesagencies don't need toare waiting at the counter.It's only natural that these experiencesshape how we expect to connect with government.chase digital giantsSo it makes sense that governments look to emulate them.Yet insights from our 2022 survey of 5,500 consumers and3,000 public service workers in ten countries highlight theunique experience requirements needed to deliver publicservices today.: